Strategic CX & Operations Manager

Stord; Blaine (WA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service needs are met and SLAs are adhered to. You will identify requirements, oversee complex solutions, and contribute to business transformation initiatives.

You will collaborate with leadership on reviews, optimize processes, and support financial accuracy through invoice audits and AR tracking.

Qualifications

• Proven experience in customer experience or account management.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Analytical mindset with attention to detail and problem-solving.
• Experience auditing invoices and managing accounts receivable.

Responsibilities

• Act as main liaison between customers and internal teams to align on service needs.
• Identify and communicate client requirements to cross-functional teams while meeting SLAs.
• Oversee complex service solutions to ensure seamless execution of customer programs.
• Partner with account leadership on business transformation to improve processes and financial performance.
• Lead customer business reviews and provide strategic recommendations for service improvement.
• Audit customer invoices and track accounts receivable; resolve issues promptly.
• Maintain thorough documentation of meetings and actions to drive performance.

Skills

Customer experience

Account management

Communication

Analytical mindset

Financial processes

Business reviews

Tools

CRM tools

Financial systems

Job description

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service needs are met and SLAs are adhered to. You will identify requirements, oversee complex solutions, and contribute to business transformation initiatives.

You will collaborate with leadership on reviews, optimize processes, and support financial accuracy through invoice audits and AR tracking.