Strategic CX Leader — Growth & Operations

Stord; Las Vegas (NV); On-site; USD 70,000 - 120,000; Full time

Job summary

Stord is seeking an experienced Customer Success/Account Manager to drive service excellence for leading brands from our Las Vegas office. You will coordinate with internal teams, ensure SLAs, and optimize service delivery to boost customer outcomes.

You will lead strategic business reviews, audit invoices, and identify growth opportunities, partnering with account leadership to improve processes and financial performance. Strong communication and analytical skills are essential.

Qualifications

• 4+ years in customer experience or account management.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and relationship-building with stakeholders.
• Analytical mindset with attention to details and problem-solving.
• Experience with financial processes including invoicing and A/R.

Responsibilities

• Serve as primary contact between customers and internal teams to align on needs.
• Identify client requirements and communicate them to cross-functional teams to meet SLAs.
• Oversee complex service solutions to ensure seamless program execution.
• Partner with account leadership on transformation to improve processes and financials.
• Lead customer business reviews with strategic insights for service improvement.
• Audit invoices, track A/R, and resolve financial issues promptly.
• Maintain documentation to drive performance and action items.
• Collaborate with management to convert growth opportunities into results.

Skills

Customer experience

Account management

Stakeholder management

Communication

Analytical thinking

Tools

CRM tools

Job description

Stord is seeking an experienced Customer Success/Account Manager to drive service excellence for leading brands from our Las Vegas office. You will coordinate with internal teams, ensure SLAs, and optimize service delivery to boost customer outcomes.

You will lead strategic business reviews, audit invoices, and identify growth opportunities, partnering with account leadership to improve processes and financial performance. Strong communication and analytical skills are essential.