Strategic Customer Engagement Lead

GTA; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

GTA is seeking a Customer Engagement Lead who will expand relationships with existing customers, support collaborative sales, and deliver value through excellent service. You will understand customer needs, act as a trusted advisor, and help align offerings with their total technology solution.

The role emphasizes strong communication, multitasking, and teamwork, with a focus on driving growth while maintaining high-quality service.

Qualifications

• Minimum High School Diploma/GED with four years of customer service experience.
• Strong interpersonal and verbal/written communication skills.
• Ability to manage multiple projects in fast-paced environment.
• Proven leadership and teamwork abilities.
• Analytical thinking and problem-solving mindset.

Responsibilities

• Strong sales and customer service foundation and have an intuitive sense of how to work with our customers.
• Understand what the customer wants and provide insight to resolve the situation.
• Build relationships with customers and strive to be part of customer’s total technology solution provider and trusted advisor.
• Identifies customer needs and requirements, and recommends the appropriate products and solutions.
• Supports initiatives that ensure product profitability.
• Achieves product growth targets in the assigned geography or account based.
• Completes required training and development objectives with the assigned time frame.
• Work well in a team environment by contributing ideas, striving to enhance the team’s effectiveness, and support decisions by management for the overall good of the customer and GTA.
• Participates in metric review meetings with leadership where metrics are discussed, and actionable decisions are made.

Skills

Sales

Customer Service

Relationship Building

Leadership

Multitasking

Teamwork

Problem Solving

Organization

Communication

Education

High School Diploma/GED

Job description

GTA is seeking a Customer Engagement Lead who will expand relationships with existing customers, support collaborative sales, and deliver value through excellent service. You will understand customer needs, act as a trusted advisor, and help align offerings with their total technology solution.

The role emphasizes strong communication, multitasking, and teamwork, with a focus on driving growth while maintaining high-quality service.