Strategic Customer Advocate — Power Gen & HVAC

PowerSecure Brand; Ball Ground (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Paid Time Off

Tuition Reimbursement

Job summary

PowerSecure Brand is seeking a Customer Service Manager in Ball Ground, GA. The role involves managing customer accounts, ensuring client satisfaction, and coordinating with internal teams to meet operational goals.

The ideal candidate should have at least five years of account management experience in a B2B environment and possess strong communication and organizational skills. The position offers a hybrid work model with a comprehensive benefits package.

Qualifications

• Minimum of 5 years Account Manager experience within a business-to-business environment.
• High School diploma is required; Bachelor's degree is preferred.
• Previous service industry experience (Power Generation, HVAC, etc.) is preferred.

Responsibilities

• Liaison between company and customer acting as the advocate for the customer.
• Engage with operations teams to support meeting or exceeding financial and operational goals.
• Oversee customer escalations to resolution through coordination with other internal teams.

Skills

Customer relationship management

Organizational skills

Communication skills

Analytical skills

Microsoft Office

Education

High School diploma

Bachelor’s degree

Job description

PowerSecure Brand is seeking a Customer Service Manager in Ball Ground, GA. The role involves managing customer accounts, ensuring client satisfaction, and coordinating with internal teams to meet operational goals.

The ideal candidate should have at least five years of account management experience in a B2B environment and possess strong communication and organizational skills. The position offers a hybrid work model with a comprehensive benefits package.