Customer Success Manager - Power Generation & HVAC

PowerSecure; United States; On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off (PTO)

Flexible spending accounts

Wellness programs

Tuition Reimbursement

Job summary

PowerSecure seeks a Customer Service Manager to guide day-to-day management of key accounts and advocate for customers while balancing company interests. The role collaborates with sales and operations to meet financial and service KPIs, manage escalations, and drive continuous improvement in service delivery.

Responsibilities include contract renewals, pricing coordination, reporting on KPIs, and periodic business reviews with customers; travel will be required to attend meetings and coordinate

Qualifications

• Minimum of 5 years Account Manager experience in a B2B environment.
• High School diploma is required; Bachelor's degree is preferred.
• Experience in Power Generation, HVAC, or related service industry preferred.

Responsibilities

• Liaison between company and customer acting as the advocate for the customer.
• Engage with operations teams to meet financial and operational goals.
• Develop knowledge of company services, solutions, and programs.
• Manage day-to-day communication and escalations via calls, portals and emails.
• Oversee customer escalations and coordinate with internal teams for resolution.
• Review PowerSecure's PowerControl platform for emergency responses and storm support.
• Proactively communicate with customers and schedule upcoming services.
• Gather customer feedback and work with delivery teams to improve future service.
• Maintain strong customer relationships and ensure contract compliance.
• Onboard new customers and conduct periodic business reviews.

Skills

Customer relationship management

MS Office proficiency

Analytical skills

Organizational skills

Communication skills

Deadline-driven

Independent worker

Team collaboration

Travel readiness

Education

High School diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

PowerSecure seeks a Customer Service Manager to guide day-to-day management of key accounts and advocate for customers while balancing company interests. The role collaborates with sales and operations to meet financial and service KPIs, manage escalations, and drive continuous improvement in service delivery.

Responsibilities include contract renewals, pricing coordination, reporting on KPIs, and periodic business reviews with customers; travel will be required to attend meetings and coordinate