Hybrid Customer Success Manager - Power Gen & HVAC

Powersecure-Inc.; Ball Ground (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Vacation/PTO

Flexible spending accounts

Wellness programs

Employee referral program

Tuition reimbursement

Job summary

PowerSecure in Ball Ground, GA seeks a Customer Service Manager to lead day-to-day account activities, advocate for customers, and balance company interests. You will work with sales and operations to strengthen relationships, manage renewals, and track KPIs.

The role requires 5+ years in account management, strong communication, and experience in a B2B setting with service industry knowledge. Hybrid work is available; travel may be required.

Qualifications

• Minimum of 5 years Account Manager experience within a business-to-business environment.
• High School diploma is required.
• Bachelor’s degree is preferred.
• Previous service industry experience (Power Generation, HVAC, etc.) is preferred.

Responsibilities

• Liaison between company and customer acting as the advocate for the customer.
• Engage with the operations teams to support meeting or exceeding financial and operational goals.
• Develop a comprehensive knowledge of company services, solutions, and programs.
• Manage the day-to-day communication and escalations of assigned accounts via inbound telephone calls, vendor portals and emails.
• Oversee customer escalations to resolution through coordination with other internal teams.
• Take a proactive role in communicating with the customer and meeting their needs. Meet with customer regularly to discuss upcoming services and schedules.
• Obtain feedback from customer on quality of service performed and work with delivery teams to enhance future service to the customer.
• Build and maintain strong customer relationships with each assigned account.
• Ensure all required reporting and contract compliance requirements are being met.

Skills

Customer relationships

Communication skills

Analytical skills

Organizational skills

Time management

Independence and multitasking

Education

High School diploma

Bachelor's degree

Tools

Microsoft Office

Job description

PowerSecure in Ball Ground, GA seeks a Customer Service Manager to lead day-to-day account activities, advocate for customers, and balance company interests. You will work with sales and operations to strengthen relationships, manage renewals, and track KPIs.

The role requires 5+ years in account management, strong communication, and experience in a B2B setting with service industry knowledge. Hybrid work is available; travel may be required.