Strategic Customer Accounts Specialist

TriMas Corporation; Auburn (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Program

Job summary

TriMas Packaging LLC is seeking a Customer Account Specialist to serve as the primary liaison with assigned customer accounts. You will manage orders end-to-end, coordinate cross-functional support, and ensure exceptional service throughout the order lifecycle.

The role requires collaboration with Sales, Engineering, Operations, Quality, Supply Chain, and Finance to meet customer requirements and drive continuous improvement in a fast-paced manufacturing environment.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2-5 years in Customer Service, Sales Support, Account Management, Marketing, Supply Chain, or related field.
• Experience in a manufacturing environment preferred.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Experience with ERP systems (Syteline or equivalent preferred).
• Strong customer service and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Project management and coordination experience preferred.
• Continuous improvement mindset with attention to detail and compliance.
• Ability to work independently and collaboratively across departments.
• Demonstrated professionalism, initiative, and accountability.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Manage customer orders from receipt through delivery and invoicing.
• Communicate with customers via phone and email to process orders, answer inquiries, provide updates, and resolve issues.
• Coordinate order entry and demand management across TriMas Packaging manufacturing locations as required.
• Partner with scheduling and operations teams to ensure production plans align with customer requirements.
• Maintain accurate order status, backlog dates, and delivery commitments within established timelines.
• Coordinate freight bookings and logistics activities to support on-time delivery.
• Provide freight quotations and shipping information to customers.
• Create and distribute proforma invoices and support invoicing activities.
• Prepare standard product quotations and support pricing activities.
• Coordinate new item setup, sample requests, pre-production orders, and tooling orders.
• Partner with Engineering and Technical Sales teams to support drawing requests, product specifications, and new product introductions.
• Ensure customer part numbers, product specifications, and ERP data are maintained accurately.
• Support color matching, artwork approvals, and decorated product requirements as applicable.
• Work closely with Sales teams to understand customer needs, identify growth opportunities, and support business development initiatives.
• Manage customer concerns and non-conformance issues, coordinating corrective actions and timely communication.
• Facilitate effective communication between customers and internal departments.
• Maintain a strong understanding of company systems, processes, quality standards, and customer requirements.
• Continuously seek opportunities to improve customer satisfaction, service efficiency, and internal processes.
• Support team members by sharing best practices and contributing to a collaborative work environment.
• Represent TriMas Packaging professionally in all customer and internal interactions.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Analytical skills

Problem-solving

Time management

Project management

Education

Bachelor's degree preferred, or equivalent

Tools

Excel

Microsoft Office

ERP systems (Syteline or equivalent)

Job description

TriMas Packaging LLC is seeking a Customer Account Specialist to serve as the primary liaison with assigned customer accounts. You will manage orders end-to-end, coordinate cross-functional support, and ensure exceptional service throughout the order lifecycle.

The role requires collaboration with Sales, Engineering, Operations, Quality, Supply Chain, and Finance to meet customer requirements and drive continuous improvement in a fast-paced manufacturing environment.