Manufacturing Customer Experience Specialist

Mauser Packaging Solutions; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Mauser Packaging Solutions is seeking a customer service professional to manage assigned accounts, process orders, and coordinate with planning, sales, and operations. You will monitor delivery schedules, resolve issues, and handle billing accuracy after shipment.

The role requires 1-3 years of customer service experience, proficiency in Microsoft Office, and CRM familiarity. Building strong relationships with customers and internal teams is essential for success.

Qualifications

• 1-3 years of customer service experience required.
• Associate or Bachelor’s degree preferred but not required.
• Microsoft Office Suite – basic to above-average skills including Excel.
• CRM experience preferred.
• Professional verbal and written communication.
• Strong customer service advocacy and problem-solving skills.

Responsibilities

• Establish relationships with customers by communicating and resolving issues.
• Responsible for order entry and/or maintenance for assigned accounts.
• Review plant delivery schedules versus requested dates and resolves conflicts; tracks changes and service issues.
• Communicate order confirmations, changes and cancellations to customers and internal teams.
• Inform sales and operations of unresolved service issues and recommend corrective actions.
• Review orders after shipment for billing accuracy and item errors.
• Manage credits, return authorizations and pallet returns.
• Review inventory usage on stocked items and flag items not tracked to plan.
• Ensure customer complaints are resolved with supervisor guidance when needed.
• Communicate with Planners, Sales, Pricing and Plant Management as needed.
• Prepare reports for Plant Management and customers (inventory, open orders, shipments).
• Process plant claims including deductions for shortages, quality issues, and miscellaneous items.
• File customer paperwork such as shipping documentation timely.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Microsoft Office

CRM experience

Education

Bachelor's degree preferred

Associate degree

Tools

CRM systems

Excel

Job description

Mauser Packaging Solutions is seeking a customer service professional to manage assigned accounts, process orders, and coordinate with planning, sales, and operations. You will monitor delivery schedules, resolve issues, and handle billing accuracy after shipment.

The role requires 1-3 years of customer service experience, proficiency in Microsoft Office, and CRM familiarity. Building strong relationships with customers and internal teams is essential for success.