Strategic Customer Accounts Manager – Print & Marketing

Quad; Collegeville (PA); Presencial; USD 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Paid holidays

Paid vacations

Descripción de la vacante

Quad is seeking a Customer Account Manager in Pennsylvania to optimize customer and company strategies across the Quad platform. You will analyze customer requirements, leverage Quad solutions, and build profitable, long-term partnerships while coordinating with Sales, Production and Vendors.

The role requires 3 years in customer service or print/marketing, strong analytical and communication skills, and the ability to travel as needed to client sites. Competitive benefits offered.

Formación

• High School Diploma required.
• Three (3) years of experience in customer service or a print/marketing environment preferred.
• Ability to work independently, multitask and manage multiple accounts.

Responsabilidades

• Optimize customer strategies across the platform to achieve customer objectives using unique, customer-specific approaches.
• Optimize company strategies across the platform to meet organizational objectives and performance targets.
• Conduct independent analysis of customer specifications to leverage company solutions that support customer brand and marketing strategies.
• Drive company strategies through all customer deliverables.
• Develop, manage, and cultivate strong customer relationships to support mutually beneficial business partnerships.
• Apply specialized knowledge of print and marketing services to make autonomous operational decisions.
• Use independent judgment and discretion to negotiate solutions that impact customer business operations.
• Track account profitability and conduct internal and external business reviews to optimize marketing strategies for both the customer and Quad.
• Manage vendor relationships on behalf of customers to deliver end-to-end solutions.
• Consult with and educate customers on overall print and marketing services.
• Collaborate with Sales, Production, Vendors, Sales Administration, and internal partners to ensure seamless execution.
• Comply with all food safety and quality policies and report any food safety issues or concerns to site leadership.

Conocimientos

Independent work

Analytical skills

Print industry knowledge

MS Office proficiency

Pricing analysis

Written & verbal communication

Travel ability

Business acumen

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

Quad is seeking a Customer Account Manager in Pennsylvania to optimize customer and company strategies across the Quad platform. You will analyze customer requirements, leverage Quad solutions, and build profitable, long-term partnerships while coordinating with Sales, Production and Vendors.

The role requires 3 years in customer service or print/marketing, strong analytical and communication skills, and the ability to travel as needed to client sites. Competitive benefits offered.