Strategic Customer Account Manager — Order & Support

KB Signaling; West Henrietta (NY); On-site; USD 56,900 - 85,300; Full time

Benefits offered by this job

Health insurance

401k plan

Vacation leave

Paid holidays

Parental leave

Stock purchase plan

Job summary

KB Signaling in Grain Valley, MO is seeking a Customer Account Manager within our Customer Service team to support customers through the full order lifecycle, from quoting to delivery and post‑order support.

You will coordinate with sales, operations, finance and project teams in a fast‑paced environment, own the customer relationship, and drive accurate orders, timely updates, and effective issue resolution.

Qualifications

• Bachelor’s degree in business, supply chain, operations, or related field with 3+ years of relevant experience.
• 5–7 years of progressively responsible experience in customer service, order management, or operations support.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and follow through on complex requests.
• Proficiency with Customer Relationship Management systems and order management or ERP software.

Responsibilities

• Manage quotes and orders, track accuracy and completeness.
• Provide customer updates on order status and shipping.
• Resolve issues related to orders, shipping, repairs, and returns.
• Own the customer relationship and advocate for assigned accounts.
• Coordinate with internal teams to fulfill requests.
• Support contract activities including discounts and credits.

Skills

Customer service

Order management

Attention to detail

Communication

Multi-tasking

Education

Bachelor’s degree in business, supply chain, operations, or related field

Tools

CRM systems

ERP software

Job description

KB Signaling in Grain Valley, MO is seeking a Customer Account Manager within our Customer Service team to support customers through the full order lifecycle, from quoting to delivery and post‑order support.

You will coordinate with sales, operations, finance and project teams in a fast‑paced environment, own the customer relationship, and drive accurate orders, timely updates, and effective issue resolution.