Global Customer Account Operations Leader

Advantest America; Austin (TX); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Advantest America is seeking a strategic customer support and operations manager to coordinate activities globally within the assigned account. You will connect Product Units into a cohesive ecosystem, support Global Account Sales, oversee applications and support, ensure projects and installations are executed efficiently, and align with partners across regions to drive growth and profits.

In this role you will lead escalation management, host account reviews, drive process improvements, and

Qualifikationen

• Must demonstrate ability to develop and present executive-level summaries.
• Experience coordinating globally across product units, sales, and service teams.
• Proven track record in program management and stakeholder influence.

Aufgaben

• Escalation management with customers, executives, and partners to influence decisions.
• Present executive-level operations and project summaries.
• Host Account Reviews to set operational strategies using KPIs.
• Establish new processes and act as a change agent.
• Advise on Roles & Responsibilities changes and resource allocations.
• Influence employees and partners in a global environment.
• Manage ramp and installation plans with internal and external teams in Asia.
• Provide customer inputs to Product Development and Field Service for roadmap and gaps.
• Listen actively to customer concerns and coordinate with applications and field service teams.
• Guide internal teams to align with initiatives and deliverables locally and globally.
• Provide feedback to keep projects moving when teams are at impasse.
• Manage internal and external vendors.
• Problem solving/root cause analysis using fishbone, 8Ds, 5 Whys.
• Drive HW & SW transitions to new revisions.
• Provide customer feedback to help find common ground.
• Program management.
• Assist in account roadmap activities.

Kenntnisse

Escalation management

Executive communication

Account leadership

Global collaboration

Program management

Vendor management

Change management

Strategic planning

Jobbeschreibung

Advantest America is seeking a strategic customer support and operations manager to coordinate activities globally within the assigned account. You will connect Product Units into a cohesive ecosystem, support Global Account Sales, oversee applications and support, ensure projects and installations are executed efficiently, and align with partners across regions to drive growth and profits.

In this role you will lead escalation management, host account reviews, drive process improvements, and