Customer Account Specialist

US_MPC_1000 Menasha Packaging Company , LLC; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Menasha Corporation seeks an experienced client-focused professional to own customer portfolios and manage commitments from order to fulfillment. You will coordinate with Operations, Planning, Supply Chain, Sales, and Finance to ensure accuracy and timely delivery while addressing issues.

The role requires 2-5 years in customer service or account management within packaging or manufacturing, with ERP and Excel/SharePoint proficiency.

Qualifications

• 2-5 years of customer service, customer account management, supply chain, order management, or related experience.
• Experience in display, graphic, packaging, manufacturing, or related industry preferred.
• Experience with ERP systems and Microsoft Excel, SharePoint, and other business apps preferred.

Responsibilities

• Owns assigned customer portfolios and commitments; primary point of accountability for execution and fulfillment.
• Serves as main contact for requirements, inquiries, and service-related communications across internal teams.
• Decides on order execution and routine issue resolution balancing customer needs with operation capabilities.
• Processes customer orders and maintains accurate data in systems.
• Coordinates with Operations, Planning, Supply Chain, Sales, Finance, and others to fulfill commitments.
• Monitors risks, communicates status, and supports continuous improvement in customer experience.

Skills

Customer service

Account management

Supply chain

Order management

Communication

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

ERP systems

Microsoft Excel

SharePoint

Job description

ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here. Join us and become part of the power behind possible®.

About The Opportunity

Independently owns assigned customer portfolios and customer commitments, serving as the primary point of contact for customer requirements, order execution, and issue resolution. Applies knowledge of customer account management processes and the end-to-end order fulfillment process to balance customer expectations with operational capabilities. Coordinates activities across internal business functions, proactively identifies risks, resolves routine issues independently, and drives execution of customer commitments to support customer satisfaction and business objectives.

Essential Job Functions

The following duties are normal for this position.

The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.

• Independently owns assigned customer portfolios and customer commitments and serves as the primary point of accountability for customer execution, issue resolution, and fulfillment of customer requirements.
• Serves as the primary point of contact for customer requirements, inquiries, account activity, and service-related communications, coordinating activities across multiple customer and internal stakeholder groups.
• Makes independent decisions regarding customer account execution, order management activities, and routine issue resolution while balancing customer expectations with operational capabilities.
• Processes customer orders and maintains accurate customer, account, and system information.
• Coordinates customer commitments through effective communication and collaboration with Operations, Planning, Supply Chain, Sales, Finance, and other internal partners.
• Applies knowledge of the end-to-end order fulfillment process to support effective execution of customer requirements.
• Monitors customer commitments, proactively identifies service, inventory, operational, and customer risks, and coordinates actions to mitigate impacts to customer requirements and business objectives.
• Independently resolves routine customer, operational, inventory, invoice, and order-related issues.
• Communicates order status, delivery updates, inventory concerns, and issue resolution activities with customers and internal stakeholders.
• Supports pricing requests, customer documentation requirements, and account maintenance activities.
• Monitors inventory and collaborates with internal teams to support customer fulfillment requirements and inventory management objectives.
• Maintains customer and order data to ensure accuracy, completeness and data integrity.
• Prepares and reviews required reports and business information.
• Participates in continuous improvement initiatives that improve customer experience, service performance, and operational effectiveness.
• Owns fulfillment of customer requirements through proactive communication, effective cross-functional coordination, issue resolution, and management of customer account activities.

Education & Experience Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• 2-5 years of customer service, customer account management, supply chain, order management, or related experience required.
• Prior display, graphic, packaging, manufacturing, or related industry experience preferred.
• Experience with ERP systems, customer management systems, Microsoft Excel, SharePoint, and other business applications preferred.

Knowledge, Skills & Abilities

• Strong customer relationship management and customer service skills.
• Knowledge of customer account management, order fulfillment, inventory management, and customer support processes.
• Ability to independently manage customer portfolios, customer commitments, priorities, and issue resolution activities.
• Ability to build positive relationships with customers and internal business partners.
• Strong attention to detail and commitment to data accuracy, data integrity, and process compliance.
• Ability to effectively utilize ERP systems, customer management systems, reporting tools, Microsoft Excel, SharePoint, and other business applications.
• Ability to independently prioritize work, make sound business decisions, and manage customer commitments in a fast-paced environment.
• Ability to understand and apply end-to-end business process knowledge to support customer requirements.
• Ability to analyze information, identify risks, and independently resolve routine customer and operational issues.
• Ability to balance customer requirements with operational capabilities while supporting business objectives.
• Ability to coordinate activities across Operations, Planning, Supply Chain, Finance, Sales, and other business functions.
• Strong organizational, prioritization, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Understanding of how customer commitments, inventory, service levels, and operational execution impact customer satisfaction and business performance.
• Ability to work independently while contributing effectively within a team environment.

Physical Requirements & Work Environment

Primarily works in an office environment with occasional time spent in a production and/or warehouse setting. Position may be based at Menasha Packaging site or customer location #MPC.

Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you’ll have opportunities to grow. The possibilities are endless. The power is yours!

Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you’ll have opportunities to grow. The possibilities are endless. The power is yours!

Our culture, based on a history of family ownership, encourages employees to create, collaborate, support communities, and build meaningful careers. We believe there’s strength in diversity and that our people are the power behind possible®. Equity, inclusion and diversity, workplace safety, and sustainability are values that are woven into the fabric of everything we do.