Strategic CSM & Solutions Architect

ServiceTitan Software Canada; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible time off

Job summary

ServiceTitan Software Canada is seeking a Strategic Customer Success Manager to own relationships and the technical solution for a portfolio of strategic accounts in the US market.

You will map workflows, diagnose issues, design fixes, and drive adoption with cross-functional teams, including Implementation, Support, Product, and Engineering.

If you excel at executive communication, data-driven decision making, and expanding revenue through renewals and expansions, apply now.

Qualifications

• 5+ years in customer success or related technical role.
• Experience with enterprise accounts and executive relationships.
• Ability to map customer workflows and data to solutions.

Responsibilities

• Own executive relationship and success plan for strategic accounts.
• Lead end-to-end escalations and coordinate cross-team resolution.
• Monitor adoption, health, and drive action plans.
• Forecast renewals and identify expansion opportunities with Sales.
• Design and document solutions including configurations and integrations.
• Collaborate with Implementation, Support, Product, and Engineering.
• Create reusable assets and enablement content.
• Use SQL and reporting to identify patterns across customers.

Skills

Executive communication

Escalation management

SQL proficiency

SaaS knowledge

Solution design

Tools

API integrations

Job description

ServiceTitan Software Canada is seeking a Strategic Customer Success Manager to own relationships and the technical solution for a portfolio of strategic accounts in the US market.

You will map workflows, diagnose issues, design fixes, and drive adoption with cross-functional teams, including Implementation, Support, Product, and Engineering.

If you excel at executive communication, data-driven decision making, and expanding revenue through renewals and expansions, apply now.