Strategic CSM & Solutions Architect

ServiceTitan Software Canada; United States; Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off

Descripción de la vacante

ServiceTitan Software Canada is seeking a Strategic Customer Success Manager to own relationships and the technical solution for a portfolio of strategic accounts in the US market.

You will map workflows, diagnose issues, design fixes, and drive adoption with cross-functional teams, including Implementation, Support, Product, and Engineering.

If you excel at executive communication, data-driven decision making, and expanding revenue through renewals and expansions, apply now.

Formación

• 5+ years in customer success or related technical role.
• Experience with enterprise accounts and executive relationships.
• Ability to map customer workflows and data to solutions.

Responsabilidades

• Own executive relationship and success plan for strategic accounts.
• Lead end-to-end escalations and coordinate cross-team resolution.
• Monitor adoption, health, and drive action plans.
• Forecast renewals and identify expansion opportunities with Sales.
• Design and document solutions including configurations and integrations.
• Collaborate with Implementation, Support, Product, and Engineering.
• Create reusable assets and enablement content.
• Use SQL and reporting to identify patterns across customers.

Conocimientos

Executive communication

Escalation management

SQL proficiency

SaaS knowledge

Solution design

Herramientas

API integrations

Descripción del empleo

ServiceTitan Software Canada is seeking a Strategic Customer Success Manager to own relationships and the technical solution for a portfolio of strategic accounts in the US market.

You will map workflows, diagnose issues, design fixes, and drive adoption with cross-functional teams, including Implementation, Support, Product, and Engineering.

If you excel at executive communication, data-driven decision making, and expanding revenue through renewals and expansions, apply now.