Strategic CSM & Solutions Architect

ServiceTitan, Inc.; California; In loco; USD 112.000 - 168.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flextime

Onboarding program

Leadership training

Bonus program

Equity & bonus

Descrizione del lavoro

ServiceTitan, Inc. is seeking a Strategic Customer Success Manager to own the executive relationship and the architectural solution for a portfolio of strategic accounts.

You will diagnose business processes, design fixes, and drive adoption across product, engineering, and support, leveraging SQL, data, and integrations to deliver measurable outcomes. This role collaborates with Implementation, Support, Product, and Engineering to scope, validate, and ship fixes, while forecasting renewals and

Competenze

• 5+ years in customer success, solutions architecture, or a similar role.
• Ability to diagnose configuration, data, or integration root causes and design fixes.
• Experience with SaaS platforms, data models, APIs, and reporting.

Mansioni

• Own executive relationships for a portfolio of strategic accounts.
• Lead end-to-end escalations and coordinate cross-team efforts.
• Design and document solutions, including configuration, pricebook, and integrations.
• Build reusable assets and enablement content for scale.
• Use SQL and analytics to identify patterns and speed up diagnosis.

Conoscenze

Customer relationship management

Solutions architecture

SQL

APIs & integrations

Executive communication

Descrizione del lavoro

ServiceTitan, Inc. is seeking a Strategic Customer Success Manager to own the executive relationship and the architectural solution for a portfolio of strategic accounts.

You will diagnose business processes, design fixes, and drive adoption across product, engineering, and support, leveraging SQL, data, and integrations to deliver measurable outcomes. This role collaborates with Implementation, Support, Product, and Engineering to scope, validate, and ship fixes, while forecasting renewals and