Strategic CSM — SaaS Security & Compliance (Remote)

Nelnet; Omaha (NE); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

Generous earned time off

401K/student loan repayment

Life insurance & AD&D insurance

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short- and long-term disability

Wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will act as a trusted advisor, drive compliance achievement, improve security posture, and ensure sustained platform adoption for higher education and related sectors.

You will monitor client health, coordinate with cross-functional teams, and support renewal and expansion opportunities while managing risks and ensuring measurable outcomes.

Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
• PCIP certification required within the first 12 months of employment.
• Preferred: Coursework or certification related to customer success, project management, or information security.

Responsibilities

• Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive-level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long-term relationships.
• Coordinate cross-functional delivery with internal teams to ensure timely, high-quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, Project Management, Information Security, or related field

PCIP certification

Preferred: customer success, project management, or information security coursework/certification

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will act as a trusted advisor, drive compliance achievement, improve security posture, and ensure sustained platform adoption for higher education and related sectors.

You will monitor client health, coordinate with cross-functional teams, and support renewal and expansion opportunities while managing risks and ensuring measurable outcomes.