Strategic Customer Success Manager, FP&A SaaS

Workday, Inc.

Atlanta (GA)

On-site

USD 95,000 - 143,000

Full time

4 days ago

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Job summary

Workday, Inc. in Atlanta is seeking a Customer Success Manager for Workday Planning. You will advocate for customers, drive value realization, and partner across Sales, Services, and Product to enable adoption and retention.

The role requires 8+ years in customer success or account management in SaaS, and experience with CRM systems such as Salesforce or Gainsight. Excellent communication and executive relationship skills are essential.

Qualifications

8+ years experience in a Customer Success or Account Management role in a SaaS or technology environment.
Experience with a CRM system such as Salesforce & Gainsight or similar to summarize customer interaction.
Excellent organization, time management & critical thinking skills.
Strong ability to build relationships with customers and internal stakeholders, especially at the Executive level.
Excellent verbal and written communication skills, including the ability to chair meetings with customer & leadership.

Responsibilities

Advocate on behalf of Workday customers to help them succeed and derive maximum value from our products and services.
Quantify the value delivered, drive adoption, and identify opportunities for growth and expansion.
Collaborate with Sales, Support, Customer Enablement, Professional Services, Product Marketing and Product Management to deliver value.
Lead regular checkpoints with customers to drive retention and long-term success.