Strategic CSM - SaaS Payments (Remote)

EverCommerce; Northern (KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible work location

Health benefits

401k match

Paid time off

Employee stock purchase

Job summary

EverCommerce Payments, also known as PaySimple, is seeking a Customer Success Manager to nurture a portfolio of SMB customers, educate on payment solutions, and drive adoption. You will collaborate across teams, scale playbooks, and identify growth opportunities while delivering an outstanding customer experience in a distributed, remote-friendly environment in the United States.

This role emphasizes data-driven decisions, strong communication, and the ability to manage multiple accounts in a

Qualifications

• 2–4 years managing a portfolio of accounts (SaaS account management a plus).
• Experience in high-volume sales or account management engaging with VP/C-suite/SMB owners.
• Strong Excel skills with the ability to understand, analyze and interpret data to make decisions.
• Strong written and oral communication skills.
• Ability to multitask and meet short deadlines.
• Self-starter who works well remotely and independently.

Responsibilities

• Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing SMBs.
• Master our payment solutions, supported products and services, and integration capabilities to guide small business customers.
• Scale playbooks and best practices across multi-location accounts and partners.
• Ongoing management of 1:1 accounts and implement 1:many strategies for channel growth.
• Identify ongoing sales opportunities within portfolio to generate growth, referrals, and new leads.
• Upsell unused functionality and features to increase utilization and revenue.

Skills

SaaS account management

Excel

Communication

Time management

Multitasking

Executive communication

Tools

CRM systems

Job description

EverCommerce Payments, also known as PaySimple, is seeking a Customer Success Manager to nurture a portfolio of SMB customers, educate on payment solutions, and drive adoption. You will collaborate across teams, scale playbooks, and identify growth opportunities while delivering an outstanding customer experience in a distributed, remote-friendly environment in the United States.

This role emphasizes data-driven decisions, strong communication, and the ability to manage multiple accounts in a