Spanish-Speaking CSM — SaaS Data Platform & Growth

Dexory

California City (CA)

Remote

USD 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401k

20 days annual leave

Job summary

Dexory is redefining warehouse automation. DexoryView value comes from strategic onboarding, onboarding support, and data-driven outcomes. We are seeking a fluent Spanish-speaking Customer Success Manager to ensure customers across the West Coast derive maximum value from our platform.

Regular travel across North America supports onsite and remote engagements. You will onboard clients, train teams, and guide adoption to achieve measurable ROI, while building long-term relationships and ensuring

Qualifications

Fluent in Spanish with strong communication skills.
Proven experience in Customer Success, Solutions Engineer, or post‑sales in SaaS/data-driven tech.
Commercial experience driving renewals and expansions.
Experience onboarding, training and customer-facing workshops.

Responsibilities

Lead customer onboarding and serve as primary contact for value-driven implementation.
Build trusted relationships with cross-functional stakeholders.
Deliver customer training and workshops onsite and virtually.
Create and manage Success Plans with KPIs and milestones.
Monitor account health using usage data and feedback to mitigate risks.
Own renewals and identify upsell opportunities.
Collaborate with Sales, Product and Engineering to deliver outcomes.
Gather and report customer feedback to inform product enablement.