Strategic Higher Education Customer Success Manager

D2L; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work

Tuition reimbursement

Wellness support

Inclusive culture

Job summary

D2L, a cloud company modernizing education with Brightspace, seeks a Customer Success professional to manage strategic higher education accounts in the United States. You will build trusted relationships and drive value by aligning adoption with outcomes.

You will engage senior and C-suite stakeholders, collaborate across teams, and use data to measure progress, satisfaction, renewal risk, and overall customer health. Flexible work arrangements are offered.

Qualifications

• 3+ years in Customer Success, Account Management, or related roles.
• Ability to engage senior and C-suite executives and collaborate cross-functionally.
• Strong communication and analytical skills; edtech experience is a plus.

Responsibilities

• Manage strategic D2L customers and develop trusted relationships with Higher Education institutions.
• Drive product adoption, customer satisfaction, and retention by setting goals and measuring outcomes.

Skills

Customer Success

Account Management

Executive engagement

Communication skills

Analytical skills

Edtech experience

Job description

D2L, a cloud company modernizing education with Brightspace, seeks a Customer Success professional to manage strategic higher education accounts in the United States. You will build trusted relationships and drive value by aligning adoption with outcomes.

You will engage senior and C-suite stakeholders, collaborate across teams, and use data to measure progress, satisfaction, renewal risk, and overall customer health. Flexible work arrangements are offered.