Customer Success Manager – Higher Education (LMS Adoption)

TrulyHired; United States; Híbrido; USD 80.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness Subsidy

Equity Grants

Variable Incentive

Tuition reimbursement

Descripción de la vacante

D2L is seeking a Customer Success Manager (Higher Education) to own North American accounts and drive customer success and retention for the Brightspace LMS. You will establish trusted relationships with Higher Education institutions, drive adoption, and advocate product value across stakeholders.

You will coordinate with internal teams, lead strategic success and retention plans, and support renewal discussions while educating clients on resources that maximize usage and satisfaction.

Formación

• 3+ years in Customer Success or Account Management.
• Able to engage senior executives and stakeholders.
• Willing to travel ~30% to customer sites.

Responsabilidades

• Own the business relationship with NA Higher Education customers.
• Develop and manage a Customer Success Plan with goals and metrics.
• Create and drive a Customer Retention Plan and address risks.
• Coordinate cross-team collaboration to maximize adoption of Brightspace LMS.
• Report progress against success criteria and governance items.
• Lead product adoption targets and support renewal processes.
• Engage executives during business reviews and implementation.
• Build consultative relationships with customers and internal SMEs.

Conocimientos

Customer Success

Account Management

Relationship Building

Cross-functional Collaboration

Communication

Education technology knowledge

Travel willingness

Educación

Bachelor's degree

Descripción del empleo

D2L is seeking a Customer Success Manager (Higher Education) to own North American accounts and drive customer success and retention for the Brightspace LMS. You will establish trusted relationships with Higher Education institutions, drive adoption, and advocate product value across stakeholders.

You will coordinate with internal teams, lead strategic success and retention plans, and support renewal discussions while educating clients on resources that maximize usage and satisfaction.