Customer Success Manager (Higher Education) (Fully Remote)

D2L; United States; Híbrido; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work

Tuition reimbursement

Wellness support

Inclusive culture

Resumo da oferta

D2L, a cloud company modernizing education with Brightspace, seeks a Customer Success professional to manage strategic higher education accounts in the United States. You will build trusted relationships and drive value by aligning adoption with outcomes.

You will engage senior and C-suite stakeholders, collaborate across teams, and use data to measure progress, satisfaction, renewal risk, and overall customer health. Flexible work arrangements are offered.

Qualificações

• 3+ years in Customer Success, Account Management, or related roles.
• Ability to engage senior and C-suite executives and collaborate cross-functionally.
• Strong communication and analytical skills; edtech experience is a plus.

Responsabilidades

• Manage strategic D2L customers and develop trusted relationships with Higher Education institutions.
• Drive product adoption, customer satisfaction, and retention by setting goals and measuring outcomes.

Conhecimentos

Customer Success

Account Management

Executive engagement

Communication skills

Analytical skills

Edtech experience

Descrição da oferta de emprego

• Manage strategic D2L customers and develop trusted relationships with Higher Education institutions.
• Drive product adoption, customer satisfaction, and retention by setting goals and measuring outcomes.

What You'll Bring:

• 3+ years in Customer Success, Account Management, or related roles.
• Ability to engage senior and C-suite executives and collaborate cross-functionally.
• Strong communication and analytical skills; edtech experience is a plus.

Why D2L:

• Flexible work arrangements and meaningful work transforming education.
• Learning and growth opportunities with tuition reimbursement and wellness support.
• A fair, inclusive environment committed to diversity and employee wellbeing.

D2L

D2L is a cloud company modernizing education with a next-generation learning platform, Brightspace. With 25 years of dedication to transforming learning, D2L emphasizes flexible work, wellbeing, and an inclusive culture.