Strategic CSM — Growth & Renewals (St. Joseph, MO)

Egreenservices; Saint Joseph (MO); On-site; USD 82,000 - 118,000; Part time

Job summary

Booz Allen Hamilton in St. Joseph, MO is seeking a part-time Customer Success Manager to build a local reference network and optimize the customer journey from initial contact to renewal. You will own objection handling, segment audiences, and tailor outreach to boost response rates.

The role emphasizes hands-on communication, process improvement, and the ability to operate without relocating from MO. Local market focus and part-time cadence are key.

Qualifications

• Minimum 8 years building expertise within the sales marketing space.
• Part-time cadence required for a St. Joseph-based operation.
• Strong written communication and complaint handling skills.
• Ability to adapt as business needs evolve.

Responsibilities

• Build the St. Joseph reference network that closes deals for you.
• Dig into Complaint Handling funnels and fix the step where buyers vanish.
• Close the loop between ad spend and revenue, dollar for dollar.
• Sit in on demos and tighten the script after every loss.
• Keep St. Joseph renewals from slipping by owning the timeline.
• Segment audiences and personalize outreach to lift response rates.
• Build territory plans that maximize coverage across St. Joseph, MO.
• Field objections on price the way a manager pro does it.

Skills

Written communication

Complaint handling

Self-direction

Part-time cadence experience

Adaptability

Job description

Booz Allen Hamilton in St. Joseph, MO is seeking a part-time Customer Success Manager to build a local reference network and optimize the customer journey from initial contact to renewal. You will own objection handling, segment audiences, and tailor outreach to boost response rates.

The role emphasizes hands-on communication, process improvement, and the ability to operate without relocating from MO. Local market focus and part-time cadence are key.