Strategic CSM for Tier-1 FinTech Accounts (Remote)

Eltropy Inc.; Colorado; À distance; USD 145 000 - 175 000; Plein temps

Résumé du poste

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of about 20 high-impact financial institution customers. You will partner with executives to drive retention, growth, and satisfaction through our AI-powered platform, ensuring ROI and successful outcomes.

Responsibilities include leading Tier-1 relationships, developing long-term success plans, mitigating churn risks with data, and collaborating with Sales for expansion opportunities.

Qualifications

• 5+ years of customer-facing experience in B2B SaaS and/or FinTech.
• Proven track record managing Tier-1 or enterprise accounts.
• Strong executive relationship building and strategic guidance.

Responsabilités

• Serve as trusted advisor for ~20 Tier-1 accounts, building executive relationships.
• Develop multi-year success plans and mitigate churn risks through data.
• Identify expansion opportunities and collaborate with Sales on upsell.
• Program-manage onboarding and drive product adoption with enablement.
• Collect feedback to influence product and roadmap and tell customer stories.
• Track health, retention, and growth metrics and report to stakeholders.

Connaissances

Customer success

Account management

SaaS

FinTech

Executive relationships

Outils

CRM software

Description du poste

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of about 20 high-impact financial institution customers. You will partner with executives to drive retention, growth, and satisfaction through our AI-powered platform, ensuring ROI and successful outcomes.

Responsibilities include leading Tier-1 relationships, developing long-term success plans, mitigating churn risks with data, and collaborating with Sales for expansion opportunities.