Strategic Tier-1 CSM (East) - FinTech, Remote

Eltropy Inc.

Salem (NH)

Teletrabalho

USD 145 000 - 175 000

Tempo integral

Há 6 dias

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Resumo da oferta

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of roughly 20 high-impact financial-institution customers. You will partner with executive stakeholders to deliver transformative outcomes through our AI-powered communications platform while driving retention, growth, and overall satisfaction.

Responsibilities include crafting multi-year success plans, mitigating churn risks via data health signals, and coordinating onboarding across teams.

Qualificações

5+ years of customer-facing experience in B2B SaaS/FinTech
Willingness to travel up to 25% for executive reviews and upsell discussions
Strong analytical and problem-solving skills with data-driven approach
Exceptional communication and executive presence across all levels
Collaborative, cross-functional mindset (Sales, Product, Support, Implementation)

Responsabilidades

Tier-1 relationship management for ~20 accounts with executive-level stakeholders
Develop and execute tailored multi-year success plans with ROI focus
Identify churn risks and implement proactive mitigation strategies
Drive expansion opportunities in collaboration with Sales
Oversee onboarding and product adoption across multi-location teams
Advocate for customers and relay feedback to inform product roadmap
Track health, retention, and growth metrics and report to leadership