Strategic CSM - Tier-1 FinTech Accounts (Remote)

Eltropy Inc.; Heber (UT); Remote; USD 145,000 - 175,000; Full time

Job summary

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of about 20 high-impact financial institution customers, delivering outcomes via our AI-powered communications platform while driving retention and growth.

You will partner with executives, conduct business reviews, identify expansion opportunities, and lead onboarding across teams to ensure adoption and measurable ROI. Travel up to 25% may be required.

Qualifications

• 5+ years of customer-facing experience in B2B SaaS/FinTech.
• Experience with Tier-1 or enterprise accounts.
• Willingness to travel up to 25%.

Responsibilities

• Serve as trusted advisor for ~20 Tier-1 accounts.
• Conduct executive business reviews to demonstrate ROI.
• Identify expansion opportunities and collaborate with Sales.
• Program-manage Tier-1 onboarding projects across teams.

Skills

Customer Success

Account Management

SaaS

FinTech

Executive Relationship Building

Job description

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of about 20 high-impact financial institution customers, delivering outcomes via our AI-powered communications platform while driving retention and growth.

You will partner with executives, conduct business reviews, identify expansion opportunities, and lead onboarding across teams to ensure adoption and measurable ROI. Travel up to 25% may be required.