Strategic CSM for EdTech in Higher Education

IllTip; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

IllTip is hiring a Senior Customer Success Manager to oversee strategic relationships within its higher education portfolio. You will act as a trusted advisor, using data and strategic planning to ensure members obtain full value from the platform.

Join a growing EdTech software company, lead executive reviews, drive renewals and expansions, and leverage AI tools to streamline research and workflows. Must be based in the United States and capable of traveling as needed.

Qualifications

• Bachelor's degree in business, education, technology or related field.
• 5+ years in customer success, account management or sales in SaaS.
• Experience managing large portfolios; renewals and expansions.
• Experience with AI tools for customer communication, churn analysis and account workflows.
• Strong executive communication and stakeholder influence.

Responsibilities

• Develop strategic account plans for a portfolio of university customers.
• Lead executive business reviews with senior stakeholders to set goals and surface expansion opportunities.
• Monitor customer health indicators, spot risks early and mitigate.
• Drive product adoption across member organizations and relay feedback to Product.
• Collaborate with renewal and sales on renewals and expansions (upsell/cross-sell).
• Use generative AI tools to speed up account research and improve workflows.

Skills

Customer success

Account management

SaaS sales

Executive communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

JIRA

Tableau

MS Office

Job description

IllTip is hiring a Senior Customer Success Manager to oversee strategic relationships within its higher education portfolio. You will act as a trusted advisor, using data and strategic planning to ensure members obtain full value from the platform.

Join a growing EdTech software company, lead executive reviews, drive renewals and expansions, and leverage AI tools to streamline research and workflows. Must be based in the United States and capable of traveling as needed.