Enterprise Customer Success Exec: Transformation & Growth

IllTip; United States; Remote; USD 160,000 - 230,000; Full time

Job summary

IllTip is seeking a senior executive advisor to own long-term relationships with C-suite stakeholders across strategic accounts, focusing on customer satisfaction, retention and expansion. The role blends consulting, program leadership and account strategy for large, complex transformations.

You will lead high-complexity programs, align delivery teams with governance standards, and develop value-driven narratives for adoption and roadmaps, with a strong emphasis on risk management and successful

Qualifications

• 10+ years in client-facing roles in account management, consulting or transformation leadership.
• PMI PMP certification is a plus.
• Hands-on experience with the enterprise platform used in this role; grounding in IT strategy/governance/delivery.
• Proven ability to diagnose project problems, develop solutions and lead teams.
• Experience using AI tools to improve workflows, analysis and decision-making.

Responsibilities

• Lead high-complexity transformation programs at major customers, aligning delivery teams with governance standards and customer goals.
• Build executive-ready narratives on value, adoption and roadmap with insights from account managers and customer success teams.
• Identify risks to satisfaction and revenue, and lead plans to prevent churn and resolve escalations.
• Work with sales teams on adoption, renewal and expansion plans, and identify professional services opportunities.
• Advise customers on program governance models and track contractual service-level commitments, taking action when missed.
• Standardize delivery methods across the team and mentor peers on transformation best practices.

Skills

Executive relationships

Program leadership

IT strategy

AI in workflows

Education

PMP certification

Tools

ITSM platform

Job description

IllTip is seeking a senior executive advisor to own long-term relationships with C-suite stakeholders across strategic accounts, focusing on customer satisfaction, retention and expansion. The role blends consulting, program leadership and account strategy for large, complex transformations.

You will lead high-complexity programs, align delivery teams with governance standards, and develop value-driven narratives for adoption and roadmaps, with a strong emphasis on risk management and successful