Strategic CSM for AI‑Driven Growth & Expansion

Flint; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

20 PTO days/year

Full health benefits

Office in historic Jackson Square SF

Dog friendly

Job summary

Flint is seeking a Customer Success Manager in San Francisco to own post‑sale relationships. You’ll report to the CEO and work with our Solutions Engineer to onboard customers, monitor health, and drive expansion.

The role requires strategic advisory skills, hands‑on guidance, and proactive outreach to grow customer value. You will act as a trusted advisor to marketing teams, map Flint’s capabilities to their goals, and develop three to four strong case studies per quarter while collaborating

Qualifications

• 4+ years of customer-facing experience, ideally in an agency setting close to marketing.
• AI fluency.
• Motivation to learn marketing (CMS, SEO, landing pages, lifecycle email, the whole stack).
• You write well. Most of the relationship lives in Pylon and Slack. Case studies live on the marketing site.
• You can read our product and route issues to engineering when needed.

Responsibilities

• Learn customers' goals and map Flint capabilities to their needs.
• Own the customer relationship from onboarding through expansion.
• Build systems to assess customer health, adoption, and risk with targeted interventions.
• Proactively reach out to new sign-ups needing support and guide them through features.
• Drive product expansion by highlighting relevant features for each business.
• Develop case studies and collaborate with marketing to publish them.
• Collaborate weekly with engineering to relay customer feedback on onboarding and product areas.

Skills

AI fluency

Customer-facing

Written communication

Product literacy

Job description

Flint is seeking a Customer Success Manager in San Francisco to own post‑sale relationships. You’ll report to the CEO and work with our Solutions Engineer to onboard customers, monitor health, and drive expansion.

The role requires strategic advisory skills, hands‑on guidance, and proactive outreach to grow customer value. You will act as a trusted advisor to marketing teams, map Flint’s capabilities to their goals, and develop three to four strong case studies per quarter while collaborating