Strategic CSM — AI-Driven Growth & Adoption

Rozgoo; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Checkr is seeking a Customer Success Manager for Checkr Trust to own strategic accounts and drive adoption, expansion, and long-term value realization. You will be the strategic operator ensuring customers deploy deeply and become long-term partners.

The role collaborates with Sales, Product, and Leadership to translate product into business impact, lead quarterly reviews, and shape scalable playbooks for a growing post-sale motion.

Qualifications

• 6-10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS.
• Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
• A track record of driving both retention and expansion.
• Comfort navigating executive stakeholders and technical teams.
• Experience operating in startup or high-growth environments.
• An obsession with experimentation of AI into your workflows
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Responsibilities

• Own strategic accounts end-to-end as post-sale owner.
• Drive executive alignment on business goals and measurable outcomes.
• Ensure deployments move from contract to production usage quickly.
• Identify underutilization and remove barriers to deeper embedding.
• Partner with Sales on renewals and strategic growth motions.
• Be accountable for retention and expansion revenue across your portfolio.

Skills

Customer Success

Strategic Account Management

Executive stakeholder navigation

AI experiments in workflows

Job description

Checkr is seeking a Customer Success Manager for Checkr Trust to own strategic accounts and drive adoption, expansion, and long-term value realization. You will be the strategic operator ensuring customers deploy deeply and become long-term partners.

The role collaborates with Sales, Product, and Leadership to translate product into business impact, lead quarterly reviews, and shape scalable playbooks for a growing post-sale motion.