Strategic CSM - Aerospace & Defense (Remote)

CoLab Software; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

CoLab Software is seeking a Strategic Customer Success Manager focused on Aerospace and Defence to lead the post‑sale journey for our enterprise customers. You will partner with Sales and Engineering Advisors to drive adoption, ROI, and expansion across global accounts, including on‑site visits when required.

This role requires 7+ years in customer success or related fields, strong executive presence, and the ability to navigate complex procurement and security processes.

Qualifications

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management.
• Experience in transforming enterprise customers and realizing value across large accounts.
• Familiarity with high‑ACV SaaS and complex procurement processes.

Responsibilities

• Own gross revenue retention and influence Net Revenue Retention and growth.
• Define and communicate a clear customer success strategy aligned to goals and expansion.
• Lead executive engagements, stakeholder mapping, and success planning with measurable outcomes.
• Drive executive business reviews translating usage into business impact.
• Coach customers to own outcomes and unlock ROI.
• Collaborate with Sales on growth strategy and renewal execution.
• Plan and manage milestones to maximize product adoption and value.

Skills

Customer Success

Strategic Consulting

Enterprise Accounts

Executive presence

Data-driven

Travel 25%

Job description

CoLab Software is seeking a Strategic Customer Success Manager focused on Aerospace and Defence to lead the post‑sale journey for our enterprise customers. You will partner with Sales and Engineering Advisors to drive adoption, ROI, and expansion across global accounts, including on‑site visits when required.

This role requires 7+ years in customer success or related fields, strong executive presence, and the ability to navigate complex procurement and security processes.