Strategic Client Success Manager – Health Benefits

CVSHealth; Leesburg (VA); On-site; USD 72,000 - 159,000; Full time

Job summary

CVS Health is seeking a Manager to join the Client Success team to oversee relationships with key health plan clients and drive strategic initiatives. You will collaborate with IT, Finance, Operations, and Implementation to ensure programs run smoothly and deliver value.

The role emphasizes data analysis, reporting, and stakeholder management within a fast-paced environment. A Bachelor’s degree and 3-5 years of cross-functional experience are required, with travel up to 15%.

Qualifications

• 3-5 years in cross-functional or client-facing roles.
• Proven ability to own initiatives end-to-end and drive outcomes.
• Influence cross-functional teams without direct authority.
• Excellent communication skills to synthesize and present insights.
• Ability to travel 10-15%.

Responsibilities

• Meet with clients regularly to review business status, issues, and opportunities.
• Serve as the internal voice of the client to champion enhancements and program needs.
• Work cross-functionally with IT, Inventory, Development/Implementation, Finance, and Operations to support client and program needs.
• Review and operationalize plan/program contracts for new and existing clients.
• Develop and maintain understanding of product offerings to answer questions and support resolution.
• Navigate a dynamic, entrepreneurial team balancing communication and timelines.
• Analyze and interpret data to deliver insights and support ad hoc reporting.

Skills

Cross-functional teamwork

Client relationship management

Strong communication

Travel flexibility

Education

Bachelor’s degree or equivalent experience

Job description

CVS Health is seeking a Manager to join the Client Success team to oversee relationships with key health plan clients and drive strategic initiatives. You will collaborate with IT, Finance, Operations, and Implementation to ensure programs run smoothly and deliver value.

The role emphasizes data analysis, reporting, and stakeholder management within a fast-paced environment. A Bachelor’s degree and 3-5 years of cross-functional experience are required, with travel up to 15%.