Strategic CS Manager – Clinical Ops SaaS, Global Accounts

Veeva; Chicago (IL); Remote; USD 100,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva is seeking a Customer Success Manager to ensure customer success with their clinical operations products. Responsibilities include supporting large global customers and acting as a trusted advisor while liaising with key stakeholders.

The ideal candidate has over 7 years of clinical operations experience within a life sciences company and strong SaaS/cloud management skills. Benefits include medical insurance, flexible PTO, and retirement programs.

Qualifications

• 7+ years of experience in clinical operations within a life sciences company.
• Experience managing relationships with executive stakeholders.
• Ability to travel up to 25%.

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Clinical applications.
• Own the relationship with your customer's application owners.
• Act as a trusted advisor for customers.

Skills

Clinical operations expertise

SaaS/cloud management

Customer-facing consulting

Relationship management

Travel willing

Tools

Veeva Vault

Job description

Veeva is seeking a Customer Success Manager to ensure customer success with their clinical operations products. Responsibilities include supporting large global customers and acting as a trusted advisor while liaising with key stakeholders.

The ideal candidate has over 7 years of clinical operations experience within a life sciences company and strong SaaS/cloud management skills. Benefits include medical insurance, flexible PTO, and retirement programs.