Strategic CS Leader, Media Partnerships (Hybrid)

LiveRamp; New York (NY); Hybrid; USD 108,000 - 134,000; Full time

Benefits offered by this job

Flexible paid time off

Work from home options

401K matching

Job summary

LiveRamp is hiring a senior Customer Success/Account Manager to manage a strategic book of business across enterprise clients in media and data analytics. You will lead renewal and expansion efforts, align cross-functional teams, and drive adoption of LiveRamp platforms to maximize client value.

You will build executive-level relationships, develop tailored success plans with measurable KPIs, and proactively address issues to minimize churn in a fast-paced, hybrid environment across San

Qualifications

• 5–7 years Enterprise B2B SaaS Customer Success/Account Management experience, with media buying/selling and data analytics focus.
• Strong knowledge of media industry: ad sales, operations, planning, buying, selling, measurement.

Responsibilities

• Build and maintain strong customer relationships, including C-level contacts.
• Develop, implement, monitor, and optimize strategic success plans with clear objectives and KPIs.
• Drive adoption of LiveRamp solutions to maximize customer value.
• Address issues to ensure customer satisfaction and renewals.
• Manage renewals and identify opportunities to optimize revenue.
• Identify upsell/cross-sell opportunities to enhance client outcomes.
• Educate customers on best practices and LiveRamp features; share feedback internally.
• Partner with sales, product, and account leadership on renewal and expansion strategy.

Skills

Enterprise SaaS CSM

Media Buying/Selling

Data analytics

Renewals & Upsells

Programmatic advertising

Executive stakeholder influence

Job description

LiveRamp is hiring a senior Customer Success/Account Manager to manage a strategic book of business across enterprise clients in media and data analytics. You will lead renewal and expansion efforts, align cross-functional teams, and drive adoption of LiveRamp platforms to maximize client value.

You will build executive-level relationships, develop tailored success plans with measurable KPIs, and proactively address issues to minimize churn in a fast-paced, hybrid environment across San