Senior CSM, Media Partnerships — Growth & Renewals

LiveRamp; San Francisco (CA); Hybrid; USD 108,000 - 134,000; Full time

Benefits offered by this job

Flexible paid time off

Paid holidays

Work from home options

Comprehensive benefits package

401K matching

Job summary

LiveRamp is seeking an Enterprise Customer Success Manager to cultivate strong relationships with media buyers and sell-side partners across major markets. You will drive adoption of LiveRamp solutions, monitor success plans, and ensure client value while addressing challenges to reduce churn.

You will collaborate with sales, product, and account leadership on renewal strategies and expansion opportunities, balancing pricing with overall revenue potential in a fast-paced environment.

Qualifications

• Experience in enterprise B2B SaaS customer success or account management, with media buying/selling focus.
• Strong understanding of DSPs, SSPs, and programmatic advertising ecosystem.
• Proven ability to negotiate renewals and upsells with enterprise clients.

Responsibilities

• Build and maintain relationships with C-level contacts and key stakeholders.
• Develop, monitor, and optimize success plans with measurable objectives.
• Drive adoption of LiveRamp solutions and maximize client value.
• Address issues promptly to ensure high client satisfaction and renewals.
• Manage renewals and identify opportunities to reduce churn and expand revenue.
• Identify upsell/cross-sell opportunities and educate clients on LiveRamp capabilities.

Skills

Media Buying

Data Analytics

Measurement

Cloud

Collaboration

Identity

Renewal Negotiation

Job description

LiveRamp is seeking an Enterprise Customer Success Manager to cultivate strong relationships with media buyers and sell-side partners across major markets. You will drive adoption of LiveRamp solutions, monitor success plans, and ensure client value while addressing challenges to reduce churn.

You will collaborate with sales, product, and account leadership on renewal strategies and expansion opportunities, balancing pricing with overall revenue potential in a fast-paced environment.