Strategic CS Account Manager — Retention & Adoption

Redpoint Global; United States; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible leave policy

10 company paid holidays

Remote work or MA office

Job summary

Redpoint Global is seeking a Customer Success Account Manager to join the Customer Success team and report to the Chief Customer Officer. The role handles a mixed portfolio with responsibility for retention, renewals, and product adoption across customers.

You will lead onboarding, drive proactive account management, and orchestrate cross-functional teams to ensure a seamless customer experience from post-sale handoff through steady-state adoption.

Qualifications

• 3-5 years of experience in customer success or account management.
• Experience driving renewals and expansions with measurable outcomes.
• Familiarity with data readiness and identity resolution concepts.

Responsibilities

• Own onboarding and drive adoption to accelerate value realization.
• Lead quarterly business reviews linking usage to outcomes and expansion opportunities.
• Manage renewal motions, forecast renewals, and protect the base.
• Coordinate with Sales, Services, Support, and Product to ensure seamless customer experience.
• Surface feedback to Product and prioritize feature requests for customers.

Skills

Customer success

Account management

Renewals

Cross-functional teamwork

Data readiness

Education

Bachelor’s degree

Tools

HubSpot

Power BI

Tableau

Sigma

CRM (Salesforce)

Job description

Redpoint Global is seeking a Customer Success Account Manager to join the Customer Success team and report to the Chief Customer Officer. The role handles a mixed portfolio with responsibility for retention, renewals, and product adoption across customers.

You will lead onboarding, drive proactive account management, and orchestrate cross-functional teams to ensure a seamless customer experience from post-sale handoff through steady-state adoption.