Remote Strategic Customer Success Lead

Redpoint Global Inc.; United States; A distancia; USD 85.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Flexible leave policy

10 company-paid holidays

Descripción de la vacante

Redpoint Global Inc. is seeking a Customer Success Account Manager to own a portfolio of enterprise and mid-market customers.

You will lead onboarding, drive ongoing adoption, and orchestrate cross-functional teams across Sales, Services, Support, and Product to deliver measurable outcomes. You will manage renewals, surface expansion opportunities, and ensure data readiness and AI-enabled use cases are embedded in success plans.

Formación

• 3–5 years in a similar role with proven retention and renewal results.
• Experience engaging senior stakeholders at enterprise customers and building account roadmaps.
• Leading renewal conversations and orchestrating cross-functional teams to deliver for the customer.
• Operating independently with strong planning, prioritization, and drive.
• Data readiness, data quality, identity resolution, and AI/data integration familiarity is a plus.

Responsabilidades

• Build and execute strategic account plans for each customer in your portfolio with clear success criteria and milestones.
• Lead regular Business Reviews that tie Redpoint usage to business outcomes and surface expansion opportunities.
• Advise on use cases and Redpoint capabilities, promoting best practices.
• Own onboarding and drive ongoing adoption with structured engagement and defined cadence.
• Orchestrate cross-functional teams around each account—Sales, Professional Services, Support, and Product.
• Own renewal motion for every account: forecast accurately, surface churn risk early, protect the base.

Conocimientos

Account management

Stakeholder management

Renewal negotiations

Cross-functional leadership

Independent work

Data readiness knowledge

Educación

Bachelor's degree

Herramientas

Tableau

Power BI

Sigma

Excel

HubSpot

Descripción del empleo

Redpoint Global Inc. is seeking a Customer Success Account Manager to own a portfolio of enterprise and mid-market customers.

You will lead onboarding, drive ongoing adoption, and orchestrate cross-functional teams across Sales, Services, Support, and Product to deliver measurable outcomes. You will manage renewals, surface expansion opportunities, and ensure data readiness and AI-enabled use cases are embedded in success plans.