Strategic Crypto Technical Solutions Advisor

WinsAbove; New York (NY); Remote; USD 150,000 - 190,000; Full time

Job summary

Stripe Crypto is seeking a Technical Solutions Consultant to own the technical relationship with Stripe's crypto-native customers in a fast-moving environment. You will collaborate with Engineering, Product, and GTM teams to resolve complex issues and drive strategic initiatives.

Ideal candidates bring 5+ years in enterprise-level technical roles, strong API/webhook expertise, and hands-on experience with blockchain and stablecoins.

Qualifications

• 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
• Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper.
• Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
• Excellent written and verbal communication and stakeholder management. You can hold both business-level and deeply technical conversations, and influence cross-functional teams.
• Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
• Comfort operating in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders.
• Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed.
• Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy.
• Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size the business impact, surface it to Product and Engineering, and follow through to completion.
• Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines).
• Proactively review your accounts' implementations to identify improvements and surface potential issues—across areas like performance, reliability, and compliance workflows—before they impact the user's experience, and flag growth opportunities to partner teams.
• Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure.
• Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service.
• Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TSC coverage and effectiveness.

Skills

RESTful APIs

Webhooks

Technical communication

Blockchain fundamentals

Incident troubleshooting

Cross-functional collaboration

Project ownership

Ambiguity management

Datadog observability

Postman / cURL

Tools

Postman

cURL

Datadog

SQL

Python/Node.js

Job description

Stripe Crypto is seeking a Technical Solutions Consultant to own the technical relationship with Stripe's crypto-native customers in a fast-moving environment. You will collaborate with Engineering, Product, and GTM teams to resolve complex issues and drive strategic initiatives.

Ideal candidates bring 5+ years in enterprise-level technical roles, strong API/webhook expertise, and hands-on experience with blockchain and stablecoins.