Crypto Technical Solutions Consultant for Strategic Accounts

Stripe; Seattle (WA); Híbrido; USD 127 000 - 191 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

401(k) plan

Medical/Dental/Vision

Wellness stipends

Resumo da oferta

Stripe is seeking a Technical Solutions Consultant for Crypto to own the technical relationship with Stripe's most strategic crypto-native customers. You will mobilize cross-functional teams across Engineering, Product, and go-to-market to resolve complex challenges and drive scalable outcomes.

We value 5+ years in enterprise technical roles, strong RESTful API and blockchain knowledge, and excellent communication.

Qualificações

• 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
• Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps.
• Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
• Excellent written and verbal communication and stakeholder management.
• Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.

Responsabilidades

• Serve as the primary technical contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders.
• Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed.
• Partner with GTM and other user-facing teams to deliver a coordinated experience across accounts, pairing technical ownership with commercial strategy.
• Translate customer and developer needs into actionable product feedback: aggregate patterns, size business impact, surface to Product and Engineering.
• Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, throughput).
• Proactively review implementations to identify improvements and surface potential issues across performance, reliability, and compliance workflows.
• Deliver regular business and technical reviews with customers and drive action items to closure.
• Create and maintain user-facing technical documentation, sample code, and troubleshooting guides.
• Lead cross-functional projects and process improvements to reduce friction and scale TSC coverage.

Conhecimentos

RESTful APIs

Webhooks

Stablecoins & blockchain

Technical troubleshooting

Stakeholder management

Project ownership

Cross-functional collaboration

Postman

cURL

Python

Node.js

SQL

Datadog

Ferramentas

Postman

cURL

Python

Node.js

SQL

Datadog

Descrição da oferta de emprego

Stripe is seeking a Technical Solutions Consultant for Crypto to own the technical relationship with Stripe's most strategic crypto-native customers. You will mobilize cross-functional teams across Engineering, Product, and go-to-market to resolve complex challenges and drive scalable outcomes.

We value 5+ years in enterprise technical roles, strong RESTful API and blockchain knowledge, and excellent communication.