Strategic CRM Transformation Program Lead

Merck & Co.; East Hanover (NJ); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Merck & Co. seeks a Program Manager to lead a large-scale CRM transformation and migration program in East Hanover, NJ. You will coordinate across business, product, technology, data, change management, and deployment teams to ensure program alignment and on-time delivery.

The role focuses on governance, reporting, and cross-functional coordination rather than day-to-day execution of individual workstreams, driving accountability and visibility into status and risks.

Qualifications

• Bachelor's degree required.
• 5+ years of program management, PMO, project management, business operations, or related experience.
• Experience supporting complex CRM, customer engagement, technology, or digital transformation programs.
• Demonstrated success coordinating multiple stakeholders and workstreams in a matrixed environment.
• Strong executive communication and presentation skills.

Responsibilities

• Coordinate activities across multiple CRM program workstreams to ensure alignment against program objectives.
• Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.
• Ensure clear ownership and accountability for program deliverables across participating teams.
• Facilitate cross-functional planning and coordination meetings.
• Partner with workstream leads to understand progress, challenges, and upcoming activities.

Skills

Program management

PMO

Stakeholder management

Executive communication

Cross-functional coordination

Planning & scheduling

Education

Bachelor's degree

Tools

Salesforce

Veeva

Job description

Merck & Co. seeks a Program Manager to lead a large-scale CRM transformation and migration program in East Hanover, NJ. You will coordinate across business, product, technology, data, change management, and deployment teams to ensure program alignment and on-time delivery.

The role focuses on governance, reporting, and cross-functional coordination rather than day-to-day execution of individual workstreams, driving accountability and visibility into status and risks.