CRM Product Leader: Strategy, AI & Transformation

Novartis Group Companies; East Hanover (NJ); On-site; USD 185,500 - 344,500; Full time

Benefits offered by this job

401(k) with company contribution

Health, life and disability benefits

Generous time off package

Job summary

Novartis Group Companies is seeking a Director, CRM Product Owner in East Hanover, NJ to lead the strategy and delivery of CRM capabilities across the US. This hands-on role demands expertise in CRM transformation and collaboration with business and IT leadership.

The ideal candidate will have a Bachelor’s degree in a related field, extensive experience in product management, and a strong understanding of the pharmaceutical industry's dynamics. The role requires no remote work but does include travel.

Qualifications

• Minimum 7+ years of experience in product management.
• Proven success in CRM transformation projects.
• Deep understanding of the pharmaceutical industry.

Responsibilities

• Define, communicate, and execute CRM vision and strategy.
• Champion advanced CRM technologies and processes.
• Collect business needs and translate them into improvements.
• Ensure compliance with regulatory requirements.

Skills

CRM Data and AI best practices

Leadership

Cross-Functional Collaboration

Data Strategy

Customer Engagement

Agility

Education

Bachelor's degree in related field

Master of Science or MBA

Tools

Salesforce

Veeva

AI technologies

Data platforms

Job description

Novartis Group Companies is seeking a Director, CRM Product Owner in East Hanover, NJ to lead the strategy and delivery of CRM capabilities across the US. This hands-on role demands expertise in CRM transformation and collaboration with business and IT leadership.

The ideal candidate will have a Bachelor’s degree in a related field, extensive experience in product management, and a strong understanding of the pharmaceutical industry's dynamics. The role requires no remote work but does include travel.