CRM Transformation Program Lead — Cross-Functional PM

Novartis; East Hanover (NJ); Hybrid; USD 77,000 - 121,000; Full time

Benefits offered by this job

Pay rate: $56 - $88/hour W-2 Only (12‑

Contract: 12-month

Health, dental, vision, 401k

Job summary

Novartis is seeking a Program Manager to support a large-scale CRM transformation and migration program. This role coordinates across workstreams, ensures alignment on milestones, dependencies, and governance to deliver the program as a cohesive whole.

You will partner with business, product, technology, data, change management, and deployment teams, providing status reports and executive updates while maintaining ownership clarity and risk management.

Qualifications

• Bachelor's degree required.
• 5+ years of program management, PMO, project management, business operations, or related experience.
• Experience supporting complex CRM, customer engagement, technology, or digital transformation programs.
• Demonstrated success coordinating multiple stakeholders and workstreams in a matrixed environment.
• Strong executive communication and presentation skills.
• Proven ability to manage competing priorities and drive alignment across teams.
• Excellent organizational, planning, and problem-solving skills.

Responsibilities

• Coordinate activities across multiple CRM program workstreams to ensure alignment against program objectives.
• Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.
• Ensure clear ownership and accountability for program deliverables across participating teams.
• Facilitate cross-functional planning and coordination meetings.
• Partner with workstream leads to understand progress, challenges, and upcoming activities.
• Maintain the master program plan and milestone roadmap.
• Track progress against agreed-upon deliverables and timelines.
• Identify, document, and monitor key risks, issues, assumptions, and dependencies.
• Coordinate resolution of cross-functional issues and elevate concerns when appropriate.
• Provide leadership with visibility into program health and delivery risks.
• Support program governance processes, including steering committees, leadership reviews, and stakeholder meetings.
• Prepare executive presentations, dashboards, and status reports.
• Consolidate updates from workstream leaders into a single program view.
• Track decisions, action items, and commitments resulting from governance forums.
• Ensure consistent and effective communication across stakeholder groups.
• Build strong working relationships across business, product, technology, data, and change management teams.
• Facilitate alignment on priorities, timelines, and program objectives.
• Drive transparency and information sharing across workstreams.
• Support communication and change readiness activities as needed.

Skills

Executive communication

PMO

Stakeholder coordination

Problem solving

Organizational skills

Matrixed environment

Prioritization

Leadership

Education

Bachelor's degree

Tools

Salesforce

Veeva

Agile

Job description

Novartis is seeking a Program Manager to support a large-scale CRM transformation and migration program. This role coordinates across workstreams, ensures alignment on milestones, dependencies, and governance to deliver the program as a cohesive whole.

You will partner with business, product, technology, data, change management, and deployment teams, providing status reports and executive updates while maintaining ownership clarity and risk management.