Strategic Creative Leader, AI-Driven Support Studio

Amazon; Seattle (WA); On-site; USD 141,000 - 191,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon seeks a Sr. Creative Strategist for AWS Support Studio to own strategic direction of creative output. You will align business objectives with creative interventions, guiding briefs and prioritization without direct production work.

You will shape frameworks for AI-enabled creative solutions, measure impact on revenue, and collaborate across AWS to position Support Studio as a strategic asset, not just a production service.

Qualifications

• 5+ years of driving compelling creative strategy and execution at an agency or in-house creative team experience
• Bachelor's degree
• 4+ years of social/content distribution strategy experience
• Experience in building and driving adoption of new tools
• Experience using data and metrics to determine and drive improvements
• Experience communicating results to senior leadership with measurable impact
• Experience designing, planning, and delivering content projects

Responsibilities

• Creative Strategy & Direction: Own the strategic creative vision for Support Studio. Translate business objectives into creative strategies with clear success metrics.
• Social & Brand Strategy: Partner with the AWS Social Media Team to develop social-first content strategies that build brand trust and shape public perception of AWS Support across social channels.
• Revenue-Driving Creative: Lead strategy for creative experiences that showcase the value proposition of premium AWS Support tiers.
• AI-Enabled Innovation: Evaluate and scale generative AI tools to augment creative production and build frameworks for AI-human collaboration.
• AI Quality & Standards: Define the quality bar for AI-generated creative and ensure brand standards are met.
• Business Impact & Measurement: Build measurement infrastructure including attribution models and A/B testing.
• Stakeholder Engagement: Influence across a matrixed organization with compelling logic and empathy.
• Team Enablement: Translate data insights into creative briefs and shared decision-making frameworks.
• Future-State Planning: Define AI-augmented creative team structure and capabilities

Skills

Creative strategy

Business storytelling

Data-driven decisions

Stakeholder influence

Strategic planning

Change management

Education

Bachelor's degree

Tools

AI tools

Production workflows

Job description

Amazon seeks a Sr. Creative Strategist for AWS Support Studio to own strategic direction of creative output. You will align business objectives with creative interventions, guiding briefs and prioritization without direct production work.

You will shape frameworks for AI-enabled creative solutions, measure impact on revenue, and collaborate across AWS to position Support Studio as a strategic asset, not just a production service.