Sr. Creative Strategist, AWS Support Studio, AWS Support Studio

Amazon Web Services (AWS); Seattle (WA); On-site; USD 141,000 - 191,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a strategic leader for AWS Support Studio dedicated to shaping how customers experience AWS Support through video, digital, and social content.

This role drives creative direction at scale in a fast-moving AI-enabled environment. You will partner with cross-functional teams, define metrics, and build frameworks to measure revenue impact while evolving the creative engine with AI-powered processes and high-quality standards.

Qualifications

• 5+ years of driving creative strategy and execution in an agency or in-house team.
• Bachelor's degree.
• 4+ years of social/content distribution strategy experience.
• Experience in building and driving adoption of new tools.
• Experience using data and metrics to determine and drive improvements.
• Experience communicating results to senior leadership, or solving complex business challenges with financial models and recommendations.
• Experience designing, planning, and delivering content projects.

Responsibilities

• Own the strategic creative vision for Support Studio and translate objectives into measurable strategies.
• Partner with the AWS Social Media Team to develop social-first content strategies.
• Lead strategy for creative experiences that showcase the value proposition of premium AWS Support tiers.
• Evaluate and scale generative AI tools to augment creative production and define AI-human collaboration.
• Define the quality bar for AI-generated creative and ensure brand alignment.
• Build measurement infrastructure for creative impact including attribution models and A/B testing.
• Influence across a matrixed organization and secure alignment with stakeholders.
• Translate data insights into creative briefs and shared decision-making frameworks.
• Roadmap AI-augmented team capabilities and assess readiness across workflows.

Skills

Creative strategy

Social/content distribution

Data-driven decision making

Executive communication

Content project planning

Education

Bachelor's degree

Job description

Description

AWS Support Studio is the creative engine for AWS Support — producing video, digital, and social content that enables customers and shapes how the world experiences AWS Support. We are at an inflection point: generative AI is fundamentally changing what's possible in content production, and we need a strategic leader who can connect business problems to creative solutions at scale.

AWS Support Studio is the creative engine for AWS Support — producing video, digital, and social content that enables customers and shapes how the world experiences AWS Support. We are at an inflection point: generative AI is fundamentally changing what's possible in content production, and we need a strategic leader who can connect business problems to creative solutions at scale.

Key job responsibilities

• Creative Strategy & Direction: Own the strategic creative vision for Support Studio. Translate business objectives into creative strategies with clear success metrics.
• Social & Brand Strategy: Partner with the AWS Social Media Team to develop social-first content strategies that build brand trust and shape public perception of AWS Support across social channels.
• Revenue-Driving Creative: Lead strategy for creative experiences that showcase the value proposition of premium AWS Support tiers — in-console, product marketing, and customer success storytelling.
• AI-Enabled Innovation: Evaluate and scale generative AI tools to augment creative production. Exercise judgment on where AI adds value versus where human craft remains essential. Build frameworks for AI-human collaboration.
• AI Quality & Standards: Define the quality bar for AI-generated creative. Ensure outputs meet brand standards and earn customer trust.
• Business Impact & Measurement: Quantify creative impact on revenue and support outcomes. Build measurement infrastructure from the ground up — attribution models, A/B testing, and creative effectiveness frameworks.
• Stakeholder Engagement: Influence without authority across a matrixed organization. Secure alignment through compelling logic and stakeholder empathy.
• Team Enablement: Work with producers on strategic thinking. Translate data insights into creative briefs and shared decision-making frameworks.
• Future-State Planning: Define what an AI-augmented creative team looks like at AWS Support. Roadmap team capabilities and assess AI readiness across workflows.

About The Team

AWS Support Studio is the creative production hub of AWS Support. We produce video, digital, and social content that helps customers get the most from AWS Support services — from Knowledge Center Videos viewed millions of times, to social-first content in partnership with the Support Social Media Team (SSMT), to in-console creative that drives awareness of premium support tiers. We are a small, senior team in the middle of a strategic transformation: shifting from high-volume video production toward AI-augmented creative that drives measurable revenue and engagement outcomes. The team, the operating model, and the technology stack are being actively designed — this is a ground-floor opportunity to shape what comes next.

Basic Qualifications

• 5+ years of driving compelling creative strategy and execution at an agency or in-house creative team experience
• Bachelor's degree
• 4+ years of social/content distribution strategy experience
• Experience in building and driving adoption of new tools
• Experience using data and metrics to determine and drive improvements
• Experience communicating results to senior leadership, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)
• Experience designing, planning, and delivering content projects

Preferred Qualifications

• Experience developing cross-functional relationships with product, consumer research and marketing teams to develop strategy and consumer insights that drive compelling creative executions
• Experience managing multiple projects and meeting aggressive deadlines
• Experience with cloud computing or web services or related areas
• Experience in production and post production
• Experience leading creative transformation initiatives (e.g., scaling AI in creative workflows, restructuring teams around new capabilities, designing agentic workflows)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 141,000.00 - 190,700.00 USD annually

USA, VA, Herndon - 141,000.00 - 190,700.00 USD annually

USA, WA, Seattle - 141,000.00 - 190,700.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10477604