Strategic Commercial Operations & Customer Success Leader

Aerin Medical Inc.; Mountain View (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical - PPO & HSA

Dental

Vision

401k

Flexible vacation

Job summary

Aerin Medical Inc. in Mountain View, CA seeks a Sr. Director, Commercial Operations to lead the Customer Success and Commercial Operations functions, building scalable processes and analytics to support field execution and informed decision-making.

You will partner with Sales, Marketing, Finance, IT and Market Access to forecast, manage sales performance, develop dashboards, and govern master data while ensuring ethical, compliant operations.

Qualifications

• 10+ years of commercial or commercial-operations experience in medical device, pharma, biotech, tech or consulting
• Bachelor’s degree required; MBA or CPA desired
• Leadership experience in sales compensation design and execution
• Experience leading Salesforce.com development, including data, reports, dashboards for commercial org
• Excellent analytical skills to digest large data and identify trends
• Ability to build scalable business processes to support growth

Responsibilities

• Lead Commercial Operations and Customer Success, establishing scalable processes and cross-functional partnership
• Partner on commercial forecasting, sales performance management, and leadership reporting with processes, tools and analytics to improve forecast accuracy and accountability
• Develop and maintain sales effectiveness tools and reporting, including Business Reviews, dashboards, and strategic activity reporting
• Collaborate on territory management, quota setting, and expansion analytics to drive growth
• Oversee master data governance across key systems and reporting platforms
• Own Salesforce and other commercial technologies; drive design, implementation and continuous improvement of processes and analytics
• Support payer analytics, field prioritization, and physician targeting aligned with Sales Leadership
• Develop segmentation, targeting, and opportunity-identification strategies for sales productivity
• Create payer- and market-access targeting tools translating coverage changes into insights for field
• Build analytics, data models, reporting infrastructure, and decision-support tools
• Assist in incentive compensation design and administration with Sales, Finance, HR
• Analyze market dynamics and strategic initiatives to inform decisions and resource allocation
• Lead program analytics for initiatives like Physician Summits and onboarding programs
• Provide strategic analytical support for Commercial and Executive Leadership including Board analyses
• Drive technology and automation improvements to increase effectiveness and efficiency
• Model ethical leadership and ensure compliance with policies and regulations

Skills

Forecasting

Sales performance

Sales compensation

Salesforce

AcuityMD

Data analytics

Cross-functional leadership

Education

Bachelor’s degree

MBA

CPA

Tools

Salesforce.com

AcuityMD

Job description

Aerin Medical Inc. in Mountain View, CA seeks a Sr. Director, Commercial Operations to lead the Customer Success and Commercial Operations functions, building scalable processes and analytics to support field execution and informed decision-making.

You will partner with Sales, Marketing, Finance, IT and Market Access to forecast, manage sales performance, develop dashboards, and govern master data while ensuring ethical, compliant operations.