Strategic Commercial Lines Account Manager

Impact Performance Team; Oxford (CT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

401(k)

Paid time off

Job summary

Impact Performance Team in Oxford, CT is seeking a Customer Service and Account Manager to support Commercial Lines Sales Producers and manage a portfolio of accounts. You will prepare proposals, coordinate underwriting, and ensure accurate renewals with clients and carriers.

The role emphasizes proactive coverage reviews, risk management, and strong communication with clients and internal teams. A minimum of 3 years in commercial insurance account management is expected with a competitive

Qualifications

• Minimum 3 years Commercial Insurance Account Management experience.
• Ability to operate on Eastern Standard Time.
• Professional and ethical standards.

Responsibilities

• Manage and service a portfolio of Commercial Lines accounts, ensuring accuracy, coverage adequacy, and seamless renewals.
• Partner with Producers to prepare proposals, coordinate underwriting, and support new business and renewal strategy.
• Conduct proactive coverage reviews to identify gaps, cross sell opportunities, and risk management solutions.
• Process endorsements, certificates, policy changes, audits, and renewals with precision and timeliness.
• Maintain clear, consistent communication with clients, carriers, and internal stakeholders while documenting all activity accurately.
• Deliver exceptional client service that strengthens long term relationships and supports agency growth.

Skills

Commercial Insurance

Account Management

Communication

Job description

Impact Performance Team in Oxford, CT is seeking a Customer Service and Account Manager to support Commercial Lines Sales Producers and manage a portfolio of accounts. You will prepare proposals, coordinate underwriting, and ensure accurate renewals with clients and carriers.

The role emphasizes proactive coverage reviews, risk management, and strong communication with clients and internal teams. A minimum of 3 years in commercial insurance account management is expected with a competitive