Strategic Commercial CI & Brand Standards Lead

Virgin Voyages; Plantation (FL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Virgin Voyages seeks a Manager, Commercial Planning & Brand Standards to lead our Continuous Improvement program across shipboard and shoreside teams. You will translate survey and performance data into actionable solutions, coaching CI leads, and delivering large-scale initiatives for the Director.

This role blends program execution with people leadership in a hybrid work setup at VVHQ in Plantation, FL. You will manage portfolio-wide visibility, establish QA standards, and coordinate with

Qualifications

• Bachelor's Degree required in a business/ops field.
• 5–7+ years in continuous improvement and program/portfolio management.
• 2+ years of people leadership experience.
• Strong analytical skills with survey, guest feedback, and performance data.
• Proven track record delivering large-scale cross-functional initiatives.
• Experience with initiative intake, prioritization, or portfolio management (SAFe/Agile).
• Experience with CI/QA tools.
• Hospitality, cruise, or travel industry experience preferred.

Responsibilities

• Lead and develop CI team members and direct reports.
• Set CI priorities based on analytics, surveys, and brand standards.
• Translate CI findings into implementation-ready solutions with business cases.
• Maintain QA standards and feedback loops across shipboard and shoreside ops.
• Lead cross-cutting programs from planning through launch on behalf of Director.
• Maintain portfolio-wide visibility of all initiatives and status.

Skills

CI leadership

Program management

Data analysis

People leadership

Cross-functional collaboration

SAFe/Agile knowledge

CI tools (Airtable/Jira/Qualtrics)

Education

Bachelor's Degree in Business/Operations

Tools

Airtable

Jira

Qualtrics

Job description

Virgin Voyages seeks a Manager, Commercial Planning & Brand Standards to lead our Continuous Improvement program across shipboard and shoreside teams. You will translate survey and performance data into actionable solutions, coaching CI leads, and delivering large-scale initiatives for the Director.

This role blends program execution with people leadership in a hybrid work setup at VVHQ in Plantation, FL. You will manage portfolio-wide visibility, establish QA standards, and coordinate with