Manager- Commercial Planning & Brand Standards

Virgin Voyages; Plantation (FL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Virgin Voyages seeks a Manager, Commercial Planning & Brand Standards to lead our Continuous Improvement program across shipboard and shoreside teams. You will translate survey and performance data into actionable solutions, coaching CI leads, and delivering large-scale initiatives for the Director.

This role blends program execution with people leadership in a hybrid work setup at VVHQ in Plantation, FL. You will manage portfolio-wide visibility, establish QA standards, and coordinate with

Qualifications

• Bachelor's Degree required in a business/ops field.
• 5–7+ years in continuous improvement and program/portfolio management.
• 2+ years of people leadership experience.
• Strong analytical skills with survey, guest feedback, and performance data.
• Proven track record delivering large-scale cross-functional initiatives.
• Experience with initiative intake, prioritization, or portfolio management (SAFe/Agile).
• Experience with CI/QA tools.
• Hospitality, cruise, or travel industry experience preferred.

Responsibilities

• Lead and develop CI team members and direct reports.
• Set CI priorities based on analytics, surveys, and brand standards.
• Translate CI findings into implementation-ready solutions with business cases.
• Maintain QA standards and feedback loops across shipboard and shoreside ops.
• Lead cross-cutting programs from planning through launch on behalf of Director.
• Maintain portfolio-wide visibility of all initiatives and status.

Skills

CI leadership

Program management

Data analysis

People leadership

Cross-functional collaboration

SAFe/Agile knowledge

CI tools (Airtable/Jira/Qualtrics)

Education

Bachelor's Degree in Business/Operations

Tools

Airtable

Jira

Qualtrics

Job description

The Gig: The Manager, Commercial Planning & Brand Standards leads Virgin Voyages' Continuous Improvement (CI) program and owns execution of the department's highest-priority commercial initiatives. This role directs CI initiatives across both shipboard and shoreside domains, translates survey and performance data into implementation-ready solutions, and personally leads delivery of larger, cross-cutting program initiatives on behalf of the Director. This role is both a program-execution leader and a people leader: the ideal candidate will manage and develop the Shipboard and Shoreside CI Leads, own portfolio-wide visibility into every commercial initiative in flight — including those delivered by the Commercial Planning Managers — and serve as the connective layer between what the data reveals and what gets built. They partner closely with the Commercial Planning Managers to keep cross-team work aligned. This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

• Manage, coach, and develop direct reports.
• Set Continuous Improvement priorities and direction based on Commercial Analytics data, survey findings, and brand standards performance; direct initiatives through to root cause.
• Translate CI findings into implementation-ready solutions with clear business cases, and hand off approved solutions to the appropriate Commercial Planning Manager for execution.
• Establish and maintain QA standards and observation cadence across shipboard and shoreside operations; ensure QA findings feed back into CI initiative priorities.
• Personally lead delivery of larger, cross-cutting program initiatives assigned by the Director, acting as hands-on program lead from planning through launch.
• Own portfolio-wide tracking: maintain a single source of truth on the status, risks, and dependencies of every commercial initiative in flight, including those owned by the Commercial Planning Managers.
• Convene and lead a recurring coordination forum with the Commercial Planning Managers to surface dependencies, align priorities, and balance workload across areas.
• Prepare portfolio dashboards and initiative status reports to support the Director's monthly and quarterly reporting to senior leadership and the VP.
• Escalate strategic risks, resourcing conflicts, or blockers to the Director when they exceed the scope of coordination.

Superpowers Required:

• Bachelor's Degree required (Business, Operations, or related field); relevant certifications (PMP, SAFe, Lean/Six Sigma) a plus.
• 5-7+ years of experience spanning continuous improvement/quality programs and program or portfolio management, ideally with direct experience translating data into operational solutions and delivering large-scale initiatives.
• 2+ years of people leadership experience; skilled at coaching, feedback, and team development.
• Strong analytical skills; comfortable working with survey data, guest feedback, and commercial performance metrics to set investigation priorities.
• Proven track record leading complex, cross-functional program delivery from planning through execution.
• Experience with business initiative intake, prioritization frameworks, or portfolio management (SAFe, Agile, or similar).
• Experience with Airtable, Jira, Qualtrics, or similar CI/QA and project management tools.
• Hospitality, cruise, or travel industry experience strongly preferred.
• Excellent communicator: able to present portfolio and investigation status to senior leadership, translate data into clear direction for both analysts and operators, and lead cross-functional collaboration without formal authority.

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.

"I'm often asked what it is that makes Virgin different. The simple answer is — our people." Sir Richard Branson

We couldn’t agree more. Our Crew are at the heart of everything we do. They bring the passion, personality, creativity, and care that make Virgin Voyages feel different from anything else at sea. We came together to build the kind of cruise company the industry had never seen before, and doing things the usual way was never really the plan. No stuffy formalities. No cookie-cutter experiences. No “that’s just how it’s always been done.” Just bold ideas, genuine hospitality, and plenty of personality. That takes people who are curious, collaborative, and ready to make an impact. People who care deeply about what they do, bring their own perspective, and are not afraid to question the expected or shake things up when there is a better way. Most of all, it takes people who want to show up every day and be the reason someone smiles. Whether you join us Shipboard or Shoreside, you’ll be part of a Crew that looks out for one another, brings our brand to life, and believes great work can still have a little personality. If you’re looking for predictable, we’re probably not it. But if you want to be part of something bold, people-first, and genuinely different, welcome, you’ll fit right in.