Manager- Commercial Planning & Brand Standards

Virgin Voyages; Miami (FL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Virgin Voyages seeks a Manager, Commercial Planning & Brand Standards to lead the CI program across shipboard and shoreside teams. You will translate survey and performance data into actionable solutions and drive cross‑functional initiatives from planning through launch.

You'll coach direct reports, build portfolio dashboards, manage risk, and partner with the Commercial Planning Managers to keep work aligned. Hybrid work at VVHQ Plantation, FL with Collaboration Days.

Qualifications

• Bachelor's degree in a business/ops field; certifications valued (PMP, SAFe, Lean Six Sigma).
• 5–7+ years in continuous improvement and program/portfolio management.
• 2+ years of people leadership and coaching experience.
• Strong ability to translate data into actionable CI initiatives.
• Experience with cross-functional collaboration and senior stakeholder communication.

Responsibilities

• Manage, coach, and develop direct reports.
• Set Continuous Improvement priorities and direct initiatives through to root cause.
• Translate CI findings into implementation-ready solutions with clear business cases.
• Establish QA standards and observation cadence across shipboard and shoreside operations.
• Lead delivery of cross-cutting program initiatives from planning through launch.
• Own portfolio-wide tracking and status visibility for all initiatives.
• Lead coordination with Commercial Planning Managers to align priorities.
• Prepare dashboards and reports for senior leadership and the Director.
• Escalate strategic risks, resourcing conflicts, or blockers when needed.

Skills

Continuous Improvement

Program Management

People Leadership

Analytical Skills

Cross-functional Collaboration

Effective Communication

Education

Bachelor's Degree in Business/Operations

PMP Certification

SAFe Certification

Lean Six Sigma Certification

Tools

Airtable

Jira

Qualtrics

Job description

The Gig:

The Manager, Commercial Planning & Brand Standards leads Virgin Voyages' Continuous Improvement (CI) program and owns execution of the department's highest-priority commercial initiatives. This role directs CI initiatives across both shipboard and shoreside domains, translates survey and performance data into implementation-ready solutions, and personally leads delivery of larger, cross-cutting program initiatives on behalf of the Director. This role is both a program-execution leader and a people leader: the ideal candidate will manage and develop the Shipboard and Shoreside CI Leads, own portfolio-wide visibility into every commercial initiative in flight — including those delivered by the Commercial Planning Managers — and serve as the connective layer between what the data reveals and what gets built. They partner closely with the Commercial Planning Managers to keep cross-team work aligned.

The Gig:

The Manager, Commercial Planning & Brand Standards leads Virgin Voyages' Continuous Improvement (CI) program and owns execution of the department's highest-priority commercial initiatives. This role directs CI initiatives across both shipboard and shoreside domains, translates survey and performance data into implementation-ready solutions, and personally leads delivery of larger, cross-cutting program initiatives on behalf of the Director. This role is both a program-execution leader and a people leader: the ideal candidate will manage and develop the Shipboard and Shoreside CI Leads, own portfolio-wide visibility into every commercial initiative in flight — including those delivered by the Commercial Planning Managers — and serve as the connective layer between what the data reveals and what gets built. They partner closely with the Commercial Planning Managers to keep cross-team work aligned.

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

• Manage, coach, and develop direct reports.
• Set Continuous Improvement priorities and direction based on Commercial Analytics data, survey findings, and brand standards performance; direct initiatives through to root cause.
• Translate CI findings into implementation-ready solutions with clear business cases, and hand off approved solutions to the appropriate Commercial Planning Manager for execution.
• Establish and maintain QA standards and observation cadence across shipboard and shoreside operations; ensure QA findings feed back into CI initiative priorities.
• Personally lead delivery of larger, cross-cutting program initiatives assigned by the Director, acting as hands‑on program lead from planning through launch.
• Own portfolio-wide tracking: maintain a single source of truth on the status, risks, and dependencies of every commercial initiative in flight, including those owned by the Commercial Planning Managers.
• Convene and lead a recurring coordination forum with the Commercial Planning Managers to surface dependencies, align priorities, and balance workload across areas.
• Prepare portfolio dashboards and initiative status reports to support the Director's monthly and quarterly reporting to senior leadership and the VP.
• Escalate strategic risks, resourcing conflicts, or blockers to the Director when they exceed the scope of coordination.

Superpowers Required:

• Bachelor's Degree required (Business, Operations, or related field); relevant certifications (PMP, SAFe, Lean/Six Sigma) a plus.
• 5-7+ years of experience spanning continuous improvement/quality programs and program or portfolio management, ideally with direct experience translating data into operational solutions and delivering large‑scale initiatives.
• 2+ years of people leadership experience; skilled at coaching, feedback, and team development.
• Strong analytical skills; comfortable working with survey data, guest feedback, and commercial performance metrics to set investigation priorities.
• Proven track record leading complex, cross-functional program delivery from planning through execution.
• Experience with business initiative intake, prioritization frameworks, or portfolio management (SAFe, Agile, or similar).
• Experience with Airtable, Jira, Qualtrics, or similar CI/QA and project management tools.
• Hospitality, cruise, or travel industry experience strongly preferred.
• Excellent communicator: able to present portfolio and investigation status to senior leadership, translate data into clear direction for both analysts and operators, and lead cross‑functional collaboration without formal authority

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.