Strategic Commercial Account Lead

Servpro Industries, Inc.; Grapevine (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Company holidays

Training & development

Job summary

SERVPRO Team Shaw is hiring a Commercial Account Manager to serve as the primary contact for commercial clients, coordinating communications and projects through restoration or reconstruction. You will manage files, track progress, and ensure a high level of service from inception to completion.

The role requires 2–3 years in account management or related fields, strong organizational skills, and proficiency with MS Office and CRM systems.

Qualifications

• 2–3 years of experience in account management, project coordination, or customer service.
• Excellent organizational, communication, and follow‑up skills.
• Ability to manage multiple projects and priorities in a fast‑paced environment.
• Strong attention to detail and commitment to providing exceptional customer experiences.
• Proficiency with Microsoft Office Suite and CRM platforms.
• Valid driver’s license and clean driving record.

Responsibilities

• Serve as the primary contact for assigned commercial clients, communicating clearly throughout restoration or reconstruction.
• Manage customer files and documentation for accuracy and compliance.
• Keep clients informed on progress, timelines, and changes for a transparent experience.
• Collaborate with operations, production, and reconstruction teams to align execution with client expectations.
• Address client questions or concerns to maintain high satisfaction and trust.
• Track and report milestones, progress, and completion status in CRM systems.
• Assist in preparing proposals, project reports, and documentation as needed.
• Identify process improvements to enhance client experience and efficiency.

Skills

Account management

Project coordination

Customer service

Education

Bachelor’s degree in Business/Communications

Tools

Microsoft Office Suite

CRM platforms

Job description

SERVPRO Team Shaw is hiring a Commercial Account Manager to serve as the primary contact for commercial clients, coordinating communications and projects through restoration or reconstruction. You will manage files, track progress, and ensure a high level of service from inception to completion.

The role requires 2–3 years in account management or related fields, strong organizational skills, and proficiency with MS Office and CRM systems.