Strategic Collections Specialist — Secure Payments & Billing

Probo Medical; Tampa (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Probo Medical is seeking a Collections Specialist in Tampa, FL to ensure timely payments from debtors and manage accounts receivable. You will monitor accounts, investigate histories, and contact clients to collect overdue amounts while adhering to applicable laws and company policies.

The role requires strong communication, negotiation, and problem-solving skills, with a focus on meeting collection targets and maintaining customer relationships.

Qualifications

• Associate’s degree or a combination of education and relative experience.
• Proven experience as a Collection Specialist or similar role.
• Knowledge of billing procedures and collection techniques.
• Familiarity with FDCPA and related debt-collection laws.
• Working knowledge of MS Office and databases.
• Comfortable working with targets and performance metrics.
• Excellent written and oral communication skills.
• Skilled in negotiation and conflict resolution.
• Strong problem-solving abilities.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Contact clients to request overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Skills

Communication

Patience

Negotiation

Problem-solving

Education

Associate degree or equivalent

Tools

MS Office

Databases

Job description

Probo Medical is seeking a Collections Specialist in Tampa, FL to ensure timely payments from debtors and manage accounts receivable. You will monitor accounts, investigate histories, and contact clients to collect overdue amounts while adhering to applicable laws and company policies.

The role requires strong communication, negotiation, and problem-solving skills, with a focus on meeting collection targets and maintaining customer relationships.